Contact us | Aus: +61 470 317 431 - FREE EXPRESS DELIVERY - 30 DAYS MONEY BACK - WORLD WIDE

FAQ


1 . What is the shipping time of the units?

For small melangers, orders are shipped the same day. For commercial melangers, the dispatch time is 2 weeks.

2. Is there any additional Charges?

No hidden prices and no more additional charges, all are inclusive in one price like taxes, shipping cost, etc. You have to pay only advertised amount in the website.

3. What is a chocolate melanger?

A chocolate melanger is a specialized machine used for grinding cocoa nibs into chocolate liquor, which is then refined into smooth, rich chocolate. It utilizes stone grinding technology to refine cocoa particles to the desired texture.

4. How does a chocolate melanger work?

A chocolate melanger works by using two granite rollers to crush and grind the cocoa nibs against a stone base. This process refines the cocoa particles to create a smooth chocolate paste, which can then be conched and tempered.

5. Why is a chocolate melanger important in chocolate making?

Chocolate melangers are crucial in chocolate making because they ensure the cocoa nibs are finely ground and evenly distributed, resulting in a smoother and richer final product. This process enhances the flavor and texture of the chocolate.

6. What are the benefits of using a chocolate melanger?

Using a chocolate melanger offers several benefits, including achieving a fine and consistent texture, enhancing flavor profiles through prolonged grinding, and allowing for the production of high-quality, artisan chocolate.

7. Can a chocolate melanger be used for other ingredients?

Yes, a chocolate melanger can also be used to grind other ingredients such as nuts, seeds, and grains, making it a versatile tool for creating nut butters, tahini, and other spreads.

8. What should I look for when buying a chocolate melanger?

When buying a chocolate melanger, consider factors such as capacity, motor power, ease of cleaning, and durability. Additionally, look for models that offer features like variable speed control and tilting mechanisms for easier handling.

9. Do you offer worldwide shipping?

Yes, we offer free worldwide shipping on all our chocolate melangers and spare parts, ensuring you can enjoy our products no matter where you are located.

10. How do I maintain my chocolate melanger?

To maintain your chocolate melanger, clean the rollers and drum after each use, avoid overloading the machine, and ensure all parts are dry before reassembly. Regular maintenance will prolong the lifespan of your melanger.

For more detailed information and to browse our range of chocolate melangers and spare parts

11. What spare parts are available for chocolate melangers?

We offer a wide range of spare parts for chocolate melangers, including Santha stones, drums, centre connectors, melanger belts, top lock knobs with springs, stopper pads, and more. These parts are essential for maintaining and repairing your melanger to ensure it operates at peak efficiency.

12. How can I purchase spare parts for my chocolate melanger?

You can easily purchase spare parts for your chocolate melanger through our website. Simply browse our selection, add the desired items to your cart, and proceed to checkout. We offer free worldwide shipping on all orders. Please visit: chocolatemelangeur.com/spares

13. What brands of chocolate melanger spare parts do you offer?

We provide spare parts for leading brands such as Ultra, Premier, and Electra. Our parts are designed to be compatible with these brands, ensuring seamless integration and optimal performance.

14. How do I know which spare part I need for my melanger?

To identify the correct spare part for your melanger, refer to the user manual or the model number of your machine. If you need further assistance, our customer support team is available to help you select the right part.

15. How long does shipping take for chocolate melanger spare parts?

Shipping times vary based on your location. However, we strive to process and ship orders promptly. With our free worldwide shipping, you can expect your spare parts to arrive within a reasonable timeframe.

16. Can I return or exchange spare parts if they don’t fit my melanger?

Yes, we offer a return and exchange policy for spare parts that do not fit your melanger. Please contact our customer service team to initiate a return or exchange within the specified return period.

17. Are there any discounts for bulk purchases of chocolate melanger spare parts?

Yes, we offer discounts for bulk purchases of chocolate melanger spare parts. Please contact our sales team for more information on bulk pricing and discounts.

18. Do you provide technical support for installing spare parts?

Yes, we provide technical support to help you install spare parts for your chocolate melanger. Our team of experts is available to guide you through the installation process and answer any questions you may have.

19. How often should I replace parts on my chocolate melanger?

The frequency of replacing parts on your chocolate melanger depends on usage and maintenance. Regularly inspect components for wear and tear and replace them as needed to ensure optimal performance and longevity.

20. Can I upgrade my chocolate melanger with new parts?

Yes, you can upgrade your chocolate melanger with new and improved parts. Upgrading components such as belts, rollers, and drums can enhance the performance and efficiency of your machine.

21. What payment methods do you accept for spare parts?

We accept various payment methods, including credit cards, PayPal, and other secure online payment options. For specific details, please refer to our payment information page.

22. Are your chocolate melanger spare parts covered by a warranty?

Yes, our chocolate melanger spare parts come with a warranty. The warranty period and terms vary by product. Please check the specific product details for warranty information.

For more detailed information and to browse our range of chocolate melangers and spare parts, visit Chocolate Melangeur https://www.chocolatemelangeur.com

23 . Why should I choose these machines over other chocolate grinders?

For durability and engineering. We are continuously innovating to bring you refiners that deliver on the promise of producing silky smooth chocolate, batch after batch. We also offer prompt customer service within 24 hours of your inquiry.