Welcome

Frequently Asked Questions

PLACING AN ORDER

What Do I Need To Complete An Order?
How Do I Place An Order? 
Will An Invoice Be Shipped With The Box If Shipped To An Address Different Than The Bill To Address?
Can I Place A Custom Order?   
Does World Wide Chocolate provide a wholesale buying service?  
Is My Credit Card Secure?

ORDER STATUS 
Will You Send Me An Update?
Where Is My Order?

SHIPPING INFORMATION 
What If The Recipient Is Not Home?
What Days Of The Week Do You Deliver?
How Are Products Packaged?
Do You ship worldwide?
Can I Ship To A PO Box?
How Much Will Shipping Cost?

GIFT COUPONS 
How Do I Use My Coupon or Gift Coupons?
Why Won't The Coupon Code Work?
Can I Combine Gift Coupon Or Coupons?

PROMOTIONAL MATERIAL / SOCIAL MEDIA 
How Do I Sign Up For Your Newsletter?
How Can I Receive Your Daily And Weekly Promotions?

OTHER 

I Process An "Add to Cart" And I See The Product In My Shopping Basket. However, When I Add Another Product Into The Cart The First Item Is Missing. Is There A Problem With Your Website?

PLACING AN ORDER

What Do I Need To Complete An Order?
You will need a valid email address, a valid credit card, and an accurate shipping address. 

How Do I Place An Order?
To begin the ordering process, select the “Add to Cart” buttons for the products of your choice. With each Add to Cart button you click, you will be taken to the Shopping Cart. To continue shopping, either click on your Back key which will take you to product page you were just on, or you may click the Keep Shopping link below the product selection(s) which will return you to the home page. Once you have added an item to your cart, you will see the option to begin the “Checkout” process. During checkout you will need a credit card and a valid email address to complete your order. 

 --> Adding products to the Shopping Cart --> The Shopping Cart  -->  Defining invoice and shipping address   -->   Pay via PayPal or Debit/ Credit Card -->  Checking the order -->  Order Number

Will An Invoice Be Shipped With The Box If Shipped To An Address Different Than The Bill To Address?
No, we do not include invoices in the box. Your gift recipient will not see details such as order total or transaction information. These details are sent to the gift buyer via email. 

Can I Place A Custom Order?
Yes. Please complete a Contact Form and tell us of a custom gift idea you would like to consider. Or mail us to [email protected]

Does World Wide Chocolate provide a wholesale buying service?
Yes, we have offered a Wholesale buying service to preferred business partners. please feel free to complete our Contact Form to ask for more information. 

Is My Credit Card Secure?
Our shopping cart pages are secured by the PayPal Shopping Network- a leading global Certification Authority that uses stringent authentication and verification processes to ensure your credit card information is safe. Using SSL (Secure Socket Layer) technology, we encrypt your billing information when we process your order. This means that it is protected and not readable until it is received by the payment gateway. To protect your long-term security, we do not save your credit card information after your order is complete. 

Can You Fulfill Custom Or Bulk Orders? 
Yes. occasionally orders are placed beyond the amount of inventory we have on hand. If that is the case, we will determine if we will be able to fulfill your order in a timely manner. Also, please feel free to please mail us to [email protected] for your custom or bulk order inquiry.

ORDER STATUS

Will You Send Me An Update?
 After we ship your order, DHL will send a confirmation e-mail with a DHL tracking number along with a link to the DHL order tracking page. 

Where Is My Order?
Within your product receipt email will be a link to the DHL tracking page where you can track your order.Please click here to track your order

SHIPPING INFORMATION

What If The Recipient Is Not Home?
All shipments are made with DHL. World Wide Chocolate Melangeur requires a signature for all shipments. In such cases, an attempt to deliver is made the following day. The DHL driver will contact you through phone or mail. The recipient may sign the back of the note to allow package drop-off on next delivery attempt. 

What Days Of The Week Do You Deliver?
All shipping is done via DHL. DHL delivers packages Monday through Friday. However, delivery time is about 3 to 5 days. For Commercial shipment it took 3 to 4 weeks.

How Are Products Packaged?
There are invoices or order totals included with our shipments. We pack with well protective manner our logistics team uses foam, thermo sheet, carton box are used to protect stone and drum free from hassles and wooden box for commercial machine.  

Do You ship worldwide?
Yes, we ship worldwide. Please mail us to [email protected] for further details. 

Can I Ship To A PO Box?
Unfortunately, no. All of our shipments are done through DHL and DHL does not have the ability to deliver a shipment to a PO box. 

How Much Will Shipping Cost?
No shipping Cost. All shipping is done via DHL. During Checkout after you have entered your shipping information including your zip code. All in one price, no addition shipping cost for any product.

GIFT COUPONS

How Do I Use My Coupon or Gift Coupon?
To redeem a coupon or gift certificate, begin by adding products to your cart. When you proceed to the Checkout page, please type your gift certificate number in the Coupon Code / Promotional Code box in the Other Information section just below the Shipping/Billing Information section. Then, click Apply. Your gift certificate or Coupon Code amount will be applied to your order. 

Why Won't The Coupon Code Work?
Typically when you get a message stating that a coupon code does not exist after you click Apply next to the Coupon Code / Promotional Code box, it is because you either typed in the coupon code incorrectly or you put in a space between a coupon code letter or number. It is recommended that you copy and paste the coupon code directly into the code box. 

Can I Combine Gift Coupons Or Coupons?
No, only one gift certificate or coupon can be redeemed per order.

PROMOTIONAL MATERIAL / SOCIAL MEDIA

How Do I Sign Up For Your Newsletter?
Newsletter sign-up can be done from our Newsletter page. In our newsletter you will receive our weekly promotions, contest notices, gift or recipe ideas as well as other important notifications. 

How can I Receive Your Daily And Weekly Promotions? 
We broadcast our regular promotions through our Newsletter, through our Facebook account at www.facebook.com/chocolatemelangeurs and our Twitter account at www.twitter.com/ChocolateMelange

OTHER

I Process An "Add to Cart" And I See The Product In My Shopping Basket. However, When I Add Another Product Into The Cart The First Item Is Missing. Is There A Problem With Your Website?
No, it is related to your personal settings on your computer. The system utilizes “cookies” to keep track of your order before checking out. (“Cookies” are small data files written to your computer).

To work properly you will need to modify your settings as follows…;

  1. Open up an Internet Explorer session.
  2. Click on the “Tools” option.
  3. Then click on the “Internet Options” selection.
  4. Choose the “Privacy” tab.
  5. Move the “slider bar” until it reads “Medium High” (or lower).
  6. Apply your changes, and close your Internet Explorer session.
  7. Open a new session and go to www.chocolatemelangeur.com to start shopping.