Premier Compact Chocolate Melanger Refiner -110 Volt

FREQUENTLY ASKED QUESTIONS

1. How do I clean my machine?

Our  Chocolate Refiners are very easy to wash. Hot water and mild dishwashing liquid are all that is needed. Please only HAND WASH parts. Using a dishwasher can damage the parts and therefore compromise the integrity of the machine.  The Refiner is totally disassemblable to enable easy cleaning.

 2. How much electricity does the machine use?

The electricity used is very similar to that of a light bulb.

3. What is the smoothness of my chocolate after grinding for 12 hours?

After 12 hours, the machine will have refined the product down to 20 microns, resulting in a grit-free, smooth, and silky texture.

4. Is it safe to leave my machine running all night?

Absolutely safe. Our refiners feature a heat-triggered, shut-off switch in the unlikely event that your machine overheats.

5. What type of stones are the wheels made of?

The stones used for the wheels are natural granite. You may notice some color variation in the stones. This is normal.

6. The first time I operated my machine, I detected an unpleasant smell. Is that normal?

The first time the machine is operated, there will be a slight, new-machine smell. It will go away in approx two batches. The mild odor will not impact the organoleptic profile of the chocolate.

 7. Can I make raw chocolate with these machines?

The threshold for raw foods is not uniform. If a raw product is desired, it is up to the maker to devise a cooling system to keep the refining chocolate at the permissible temperature. Most people use table fans to control temperature.

8. Can I store the finished product in the drum of the machine?

Because the chocolate will harden as it cools down, (and you’ll have to pry it out), it is best to store your chocolate somewhere else. An airtight container like Tupperware can work. You will likely hold the chocolate before tempering and molding and you don’t want it to pick up ambient odors.

9. What is the shipping time of the units?

SAME DAY SHIPPED and Guarantee 3 Days delivery

10. Why should I choose these machines over other chocolate grinders?

For durability and engineering. We are continuously innovating to bring you refiners that deliver on the promise of producing silky smooth chocolate, batch after batch.  We also offer prompt customer service within 24 hours of your inquiry. All spare parts requests will be handled within a day of receiving them. All of this means a longer more productive life for your machine and a more reliable production schedule for you. Our large- capacity refiners are made in the USA; our counter top refiners are manufactured with US-sourced components.